|Policies & FAQs|
Payments and Refunds
What forms of payment are acceptable?
All payments must be made via Visa, Mastercard, Discover, or American Express through PSL’s secure online website. Checks and cash are no longer accepted as a form of payment. If a company is paying for your team fee and they require payment by check, please contact Greg Mitrik at the PSL.
I am a team captain. Can I divide my team fee up amongst my teammates?
Yes. During registration, you will have the option to pay in full or divide team fees up amongst your teammates. Captains can request to change the number of players the fee is divided up only ONCE per season. PSL will not give partial refunds to a team of players that add a player to the roster after the fees have been paid. Please make sure you have your roster finalized before making your request. It is the team captain’s responsibility to ensure that all players pay their portion of team fees prior to the start of league play or activity.
When is payment due?
Full payment of all team fees is due by the first day of league play or activity. Any remaining team balance on the first day of league play or activity will be assigned to the team captain. Failure to pay will make your team subject to forfeit all games until the fees are paid.
What is your cancellation policy?
I am a team captain; what if I need to cancel my registration? If you are registering as a team captain that means that you have a team that is committed to playing and paying for your league spot. We understand that sometimes things come up, so if you need to cancel your registration you must let us know ASAP. Once your schedule has been emailed to you (1-3 weeks before you are scheduled to start the league), then you are financially responsible for the entire league fee for the season, the same as if you were playing. If you need help finding individuals we would be happy to assist you. Please note that the only way to cancel a registration is to email PSL Staff. We at the PSL want to provide you with the best service possible and strive to provide communication, respect and fairness to all our captains, teams and participants. When you register for a team spot that reserves you a spot in the league and we work tirelessly on providing you with a good schedule and fun games; knowing that you are committed to playing and paying allows us prepare the league accordingly to serve you in the best possible way every season!
What is your refund policy?
No refunds, credits, vouchers, or transfers to a future season, will be given (no matter the circumstances) within fourteen (14) days of the originally posted start date of the league or activity. An administrative fee of 10% of the entire team fee will be charged for ALL refunds requested more than fourteen (14) days prior to the originally posted start date of the league or activity. Team captains and/or players are responsible to pay this fee. Any team that does not pay the administrative fees will not be eligible to participate in the PSL until all outstanding balances are paid in full. PSL will not give partial refunds to a team of players that add a player to the roster after the fees have been paid. In the event that a league or activity is canceled due to insufficient sign-ups or for any other reason, registrants will be given a full refund of their registration fees.
What is the membership fee?All participants in the PSL are required to pay a once a year $5 PUMP Membership fee. This membership allows each participant access to PSL activities and is good for an entire year regardless of how many PSL sports and leagues you participate in.
Is my game going to be canceled? How do I find out?You can find out if your game is canceled through Rainout Line, the PSL's awesome new tool! You choose the technology and as soon as we know your game is canceled so will you! You can use Rainout Line in the following ways:
1. Call the Weather Hotline.412-212-RAIN (7246). A message will be updated each day to let you know if your game is canceled or if it is on as scheduled.
2. Use the Rainout Line Mobile App.Use any iPhone or Android Smartphone and search for Rainout Line. First, add PSL to your favorites. Then you can favorite all the leagues or sports that are important to you.
3. Email or Text Notifications.Click here, create an account and add PSL to your favorites! You can favorite any leagues you care about and check their playability through the website or you can set up notifications for your convenience. Just click on the link on the left side, 'Email & Text Alerts', which will alllow you to set up email and/or text notifications on the sports and leagues you care about!
4. Social Media.Check our Twitter for updates!
Who decides if a game is canceled once it starts?Once a game begins it is up to the umpires to decide when a game should be called. They have been instructed to use their best judgment to call a game once the playing field becomes too dangerous to continue. In the event of lightning, a flash to bang method will be used. A flash to bang method is used to determine how far away lightning is. Every 5 seconds between a flash of lightening and a bang of thunder equals 1 mile. The field will be evacuated if there is less than 15 seconds between a flash of lightening and the bang of thunder. Game play will not continue until the severe weather passes and there is more than 15 seconds between the flash of lightning and the bang of thunder.
My game was canceled after it already started, will we make it up?Kickball and Softball games that are called after 4.5 innings if the home team is ahead or after 5 full innings if the visiting team is ahead will be considered final regardless of the score and situation. Any game that has not completed 4.5 or 5 full innings will be rescheduled and will start from the beginning.
Flag football games that are called will be considered final regardless of the score and situation if there is less than 10 minutes remaining in the 2nd half. Games that are called before this time limit will be rescheduled and will start from the beginning.
I play indoors, can my game still be canceled?If the facility you are scheduled to play at remains open, then the games will proceed as scheduled. If inclement weather causes the facility you are scheduled to play at to close, a PSL staff member will send the team captain an email, and the Rainout Line will be updated.
Team Name PolicyPUMP is committed to ensuring an environment that is culturally sensitive, respectful, healthful, comfortable, and free from intimidation, hostility, and other offenses which do not support this commitment. We ask that you remain mindful of this commitment when deciding on a team name.
PUMP and the PSL will not tolerate racist, sexist, sexual innuendo, or otherwise inappropriate, demeaning, and offensive team names. Any team name that is deemed inappropriate by PUMP and PSL staff will be immediately removed. Since PSL team captains are the only individuals that can add, change, or delete a team name, team captains will be held personally accountable for adhering to this policy.
Disciplinary ActionA team captain that violates PUMP’s policy on PSL Team Names will be subject to the following additional action:
1st Offense – The individual will be issued a written warning that outlines the violation and references PUMP and PSL’s policy on team names.
2nd Offense – The individual will be suspended for one year from all PSL activities.
3rd Offense – The individual will be permanently banned from participating in PSL activities.
PUMP reserves the right to skip any of the above outlined steps or apply disciplinary measures to additional members of a team if the nature of the offense or evidence provided warrants such action.
When will my schedule be released?Schedules are created after your league’s registration is complete. We will let you know your schedule as soon as we can, but it may be as late as one week’s notice. All teams will be given a mix of game times, evenly distributed throughout the season. The PSL reserves the right to change the schedule as needed for league coordination.
Can I request a time change or bye?The PSL does not accept requests for byes. Game times can only be changed with approval of all team’s affected and is not guaranteed.
What if my team needs to forfeit?You must notify our staff by email in the event your team is forfeiting. When you forfeit another team and a referee are waiting for you. Forfeits must be emailed to a member of the PSL staff at least one (1) hour prior to the start time of weekday games. Weekend forfeits must be emailed by 12:00am the morning of your game. This will allow for staff to notify the umpires and the opposing team of the forfeit with enough notice to plan accordingly.
If your team forfeits twice in a season without following the above guidelines then your team is ineligible for playoffs.
I have the same team as last season; do I have to enter my team information again?We are so glad to have you season after season! Unfortunately, our system does not allow teams to copy their roster from one season to the next; you will manually have to add players and their emails each season. Additionally, players are expected to sign a waiver for each league they play in, every season they play. We are currently working with our system, LeagueApps, in developing a roll over feature for your team’s convenience. Stay tuned!
How does registration work?Registration is a first-come first-serve basis. We recommend that you register right at noon for the best chance to get into the league you want. If you do not make it into the league you can sign up for our waiting list and can be added if teams drop out.
I am an individual; when will I know if I have been placed on a team?If you want to play as an individual you could find out within a few days of registering, or a week into the season. If your schedule changes and you can no longer play let us know and we will remove you from the free agent pool. We do our best to place all individuals but it is not guaranteed. From the free agent pool you can be contacted by interested captains or PSL staff for placement.
My team made playoffs; what time will I play?For semi-final matches the first place team will be given the first time-slot, and the second place team will be given the second time slot, as we assume the first place team will want a rest before they play again. The first place team may request the second time slot; however, the request must be given before the playoff schedule is announced to the league. If you email us after the schedule is announced the time will not be changed. Playoff seeds are announced as soon as the last game scores have been reported; if you are the first place seed and wish to make a time request please do so ASAP as schedules can be released as early as 10:00am the morning after your game.
The score on the website is incorrect from my team’s game. Can this be fixed?If you feel as if a score is listed incorrectly on our website please email our staff to check into the error. We will investigate and correct any wrongly posted scores.
I am a team captain; when are rosters due?As per PSL rules rosters must be submitted in full by the first game of the season. Failure to do so will leave your team subject to forfeit until a complete roster is submitted.
All rosters must be finalized and no changes are allowed after the 2nd week of play.
Why is PSL a PUMP Member Benefit?As a program of PUMP, PSL participants have always been affiliated with our organization but not eligible to receive the full benefits of a PUMP membership. To make PUMP membership as affordable as possible, we reduced the PUMP membership cost for PSL participants to just $5/ year, no matter how many sports you play. As PUMP Members, PSL participants now have access to all PUMP member benefits.
Do all rostered players have to be PUMP Members?Yes. All rostered players must be current paid PUMP Members. A PUMP Membership lasts one (1) year. Any player on the roster who has not paid their PUMP Membership fee will be ineligible to play until their membership fee is paid.
Can my team use subs?During the regular season you are permitted to use a maximum of 2 subs from another PSL team in the league to avoid forfeit. Subs are not permitted in the post-season. Teams who use subs during the playoffs will have to forfeit their game.
Do I need to sign a waiver?All players must sign a waiver prior to playing each season. The waiver can be accepted on each participating player’s dashboard. If you do not sign the waiver, you will not be allowed to compete in any PSL activity. You must sign a waiver for each league that you participate in, each season you play.
My team won our league, do we get a prize?Congratulations! All league champions win gift cards to the Hometown Hot Spot of your choice. The card will be for your team to share and the domination will vary with the roster size of each sport. We hope this allows you to celebrate your accomplishment and enjoy a local bar/restaurant! We will contact all team captains once we receive the scores of your championship game and provide you with instructions on how to pick up your gift card. Teams have one full season to pick up your gift card (i.e. if you won a spring league you have until the start of the fall season to claim your prize).
I am a team captain; what is expected of me?By registering a team, you are agreeing to: ensure all teammates are added to the roster and have accepted their waivers before the first game of the season, have the full amount of the team fee paid before the first game and keep your team under control at all times. After your teams first game, all unpaid fees will be assigned back to the captain. At that point you are responsible for the balance of the team fee. PSL will not reassign fees to your teammates. As captain, you are the only person from your team that is permitted to speak with the umpire or referee about a call. All calls made by the umpire are final and we expect there to be no arguments.
For softball and kickball, Captain's are expected to ensure the lineup is legal for each game. There is information on batting orders located in our rules and there are suggestions for lineup templates located here.
My team needs a name?Feel free to be as creative or generic as possible when creating a team name. If you don’t want to pick a team name feel free to use your PSL shirt color (if applicable) or captain’s name. We ask that you please be respectful when deciding on a team name. The PSL will not tolerate racist, sexist, or otherwise demeaning names for teams. We reserve the right to remove a name that is inappropriate. Please see our formal policy above for more details.
What is the difference between recreational and competitive leagues?Recreational leagues are suited for everyone; from novice to experienced players. Competitive leagues are reserved for teams who can compete at a higher level and who have a more advanced understanding of the game being played. While most of our sports are recreational we do offer some leagues with higher level competition. If you aren't sure if you can compete in a higher level you can check with us. This distinction can be found on the registrations page, under the large blue league name. The PSL reserves the right to remove a team from a league when we feel that your team’s safety is in jeopardy, or feel that your team may end up harming an opposing player.
I was ejected from a game; what happens next?All game ejections are reviewed by PSL staff after the event. PSL staff will investigate the actions of all parties involved to ensure the proper course is taken. Please see sportsmanship page for more details on our expectations and our discipline guideline.
Are there different rules for different locations?Yes. Go to the locations page to see what facility rules the PSL must follow for each location. You will also be able to find specific ground rules for certain fields there as well.
Is alcohol permitted at our game?City ball field regulations do not allow for alcoholic beverages or glass bottles on the premises at any time. All indoor facilities do not permit outside alcoholic beverages brought into the facility. Failure to follow any of the facility policies will result in removal from the PSL.